FAQ's
Frequently Asked Questions (FAQs)
1. General Questions
What makes premium massage chairs different from standard models?
Premium massage chairs come with advanced features such as 3D/4D massage rollers, body scanning technology, zero-gravity positioning, heat therapy, and luxurious materials. They provide a spa-like experience in the comfort of your home.
Do I need to assemble the massage chair?
Most chairs arrive partially assembled. Detailed instructions and tools are included to make setup simple. For an additional fee, we offer a White Glove Delivery Service where our team will assemble the chair for you.
Are massage chairs safe to use every day?
Yes, massage chairs are designed for regular use. However, if you have specific medical conditions, we recommend consulting with your doctor before use.
2. Shipping & Delivery
How long does shipping take?
Orders are typically processed within [X] business days. Delivery times depend on your location:
- Standard Shipping: [Insert timeframe].
- Expedited Shipping: [Insert timeframe].
Do you offer international shipping?
At this time, we ship only to [list regions, e.g., U.S. and Canada]. Stay tuned as we expand our services.
Can I track my order?
Absolutely! Once your order ships, you’ll receive a tracking number via email to monitor your delivery status.
3. Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for products in their original condition. Please refer to our Refund Policy for more details.
How long does it take to process a refund?
Refunds are processed within [X] business days of receiving the returned item. The funds will be credited back to your original payment method.
Do I need to pay for return shipping?
Yes, customers are responsible for return shipping costs unless the return is due to a defective or incorrect product.
4. Warranty & Repairs
What does the warranty cover?
Our X-Year Warranty covers manufacturing defects and malfunctions under normal use. It does not include damage caused by misuse, neglect, or unauthorized repairs.
How do I make a warranty claim?
Email us at [Insert Email Address] with your order details and a description of the issue. We’ll guide you through the next steps, including repairs or replacement options.
Do you offer repairs after the warranty expires?
Yes, we provide out-of-warranty repair services at an additional cost. Contact us for a quote.
5. Product Features & Usage
What is Zero-Gravity mode, and why is it beneficial?
Zero-gravity mode elevates your legs above your heart, reducing pressure on your spine and enhancing blood circulation. It’s a feature inspired by NASA to create a weightless, deeply relaxing experience.
Can I customize the massage settings?
Yes, all our premium massage chairs allow you to adjust intensity, speed, and targeted areas. Some models include pre-set programs for specific needs like relaxation, pain relief, or muscle recovery.
Are massage chairs noisy?
Our premium chairs are designed to operate quietly. Any sound is minimal and typically comes from the rollers and air compression.
6. Payment & Financing
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, AMEX), PayPal, and financing options through [Insert Provider, e.g., Affirm or Klarna].
Do you offer financing?
Yes, we partner with [Insert Financing Provider] to offer flexible payment plans. Choose the option at checkout to apply.
7. Customer Support
How can I contact customer support?
You can reach us via:
- Email: [Insert Email Address]
- Phone: [Insert Phone Number]
- Live Chat: Available on our website during business hours.
What are your customer service hours?
Our team is available Monday to Friday from [Insert Timeframe].
Where are you located?
We are headquartered in [Insert Location].
If you have a question not covered here, feel free to contact us at [Insert Email Address] or use our live chat feature. We’re here to help!